Refund policy

Return and Replacement Policy

Because our products are food items, we do not accept general returns or cancellations after delivery. Refunds are not available.

If you receive an incorrect item or your order arrives damaged, please contact us within 3 days of delivery. Replacement is available for eligible damaged or incorrect items only. No cash, card, or payment refund will be issued.

To report an issue, email nammanellaialwa@gmail.com or contact us using the details on our Contact page. Please include your order number and clear photos or video showing the damaged or incorrect item. We may request additional information to verify the issue.

Once the complaint is reviewed and approved, we will arrange a replacement subject to product availability and delivery feasibility. Items must not be consumed or discarded before the issue is reported unless necessary for safety.

This policy does not affect any rights available under applicable consumer law.